Shipping & Returns

General Shipping Information

Processing Time
All orders will be processed within 3 business days of receiving your order and completed payment. 

Packaging
Jewelry will be placed inside a cotton-lined, kraft gift box with a Gracie Nicole label, and enclosed in a bubble envelope (with additional padding as needed to protect the jewelry from any damage). If you select the USPS Priority Mail option, your jewelry will be mailed in a USPS Priority Mail flat rate box instead of a bubble envelope.


Shipping options

Shipping to an address within the USA

  • USPS First Class Shipping on orders totaling $75 or more - FREE!
    USPS First Class Shipping on orders under $75 - $3.50
    You can expect delivery in 2-4 business days from the date your order is processed. Please allow 1-3 business days for processing. This time frame is only an estimate and can vary depending on location, holidays, weather, and busy seasons such as Christmas. (We are based in North Carolina—Alaska and Hawaii addresses may take an extra day or two.) Tracking is provided. (Insurance may be added upon request. Please email colleen@gracienicole.com for an estimate.)

  • USPS Priority Mail, 1-3 Day Delivery - $7
    You can expect delivery in 1-3 business days from the date your order is processed. This time frame is only an estimate and can vary depending on location, holidays, weather, and busy seasons such as Christmas. (I am based in North Carolina—Alaska and Hawaii addresses may take an extra day or two.) Insurance up to $50 and USPS tracking are included with this option. (Additional insurance may be added upon request. Please email colleen@gracienicole.com for an estimate.) 
  • Rush Shipping
    Due to the fact that this business is a one-woman show and all products are handmade, I cannot offer rush production or shipping at this time. I hope to add this option some time in the future.

Shipping to an address outside of the USA
All Orders shipped outside the US are shipped USPS Priority mall. I am unable to offer express shipping internationally at this time. All international orders are final sale and cannot be returned for credit.

  • Canada - $26

  • All other countries outside the US - $33

International customers are responsible for all customs logistics, duties, taxes and brokerage fees, as well as any other charges incurred from your point of origin. The recipient of the merchandise will be required to pay the duty or VAT upon delivery. Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for duty or VAT. We reserve the right not to ship to certain areas.

International orders can take approximately 2-5 weeks to arrive. I am unable to provide shipping times because they will vary depending on customs. Unfortunately these packages cannot be tracked past US Customs so order at your own risk.


Shipping and Returns Policies

Insurance
Additional insurance can be added to your shipping upon request. Please email colleen@gracienicole.com for an estimate.

Tracking
Tracking is included with all shipments but cannot guarantee their delivery. Gracie Nicole is not responsible for lost or stolen packages.

Incorrect Shipping Address
If you discover that your shipping address is incorrect on your order, please email me within 24 hours of placing your order and I will do my best to correct the error. During high volume times such as holidays, I cannot guarantee that address changes will be made, so be sure to double check all of your info before submitting your order. Orders that are returned to me due to an invalid address will be processed as returns.

Returns
I strive for your complete satisfaction. But If you are unsatisfied with your purchase for any reason, unworn jewelry may be returned in new condition in its original packaging within 14 days of receipt. I can only refund the purchase price of the jewelry. I cannot refund shipping or return shipping costs. International orders are final sale. To process a return, please email colleen@gracienicole.com.